Fluid Marketing Consultant Ltd customer privacy notice. This privacy notice tells you what to expect us to do with your personal information when you use our service and the choices you have associated with that data.

Contact details:

Post
Fluid Marketing Consultants Ltd, Lynnem House, 1 Victoria Way, Burgess Hill, West Sussex, RH15 9NF, United Kingdom

Telephone
075 9922 8515

Email
info@fluid-marketing.co.uk

What information we collect, use, and why:
We collect or use the following information for service updates or marketing purposes:

- Names and contact details
- Addresses
- Marketing preferences
- Location data
- Website and app user journey information
- Records of consent, where appropriate

Lawful bases:
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent
- Legitimate interest:
o Process personal data for direct marketing purposes, providing the right for customers to object or opt-out of such communications, where their data will then be removed from processing.

Where we get personal information from:
- People directly
- Publicly available sources
- Third parties:
o Third parties being in the form of company's Fluid Marketing Consultant s Ltd are working with and assisting with their marketing activities.

How long we keep information:
We will only store personal data for as long as required to carry out the activities explained herein. Once the information is no longer required for this reason, it will be erased responsibly as per requirements.

Others we share personal information with
- Other relevant third parties:
o CRM platform to store data

Sharing information outside the UK:
Where necessary, we may transfer personal information outside of the UK. When doing so, we comply with the UK GDPR, making sure appropriate safeguards are in place. Please contact us for more information.

Your data protection rights:
Under data protection law, you have rights including:
- Your right of access: You have the right to ask us for copies of your personal data.
- Your right to rectification: You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
- Your right to erasure : You have the right to ask us to erase your personal data in certain circumstances.
- Your right to restriction of processing: You have the right to ask us to restrict the processing of your personal data in certain circumstances.
- Your right to object to processing: You have the right to object to the processing of your personal data in certain circumstances.
- Your right to data portability: You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
- Your right to withdraw consent: When we use consent as our lawful basis you have the right to withdraw your consent.
- You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

How to complain:
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:
Information Commissioner’s Office Wycliffe House Water Lane Wilmslow Cheshire SK9 5AF
Helpline number: 0303 123 1113 Website: https://www.ico.org.uk/make-a-complaint Last updated: 13 June 2024